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16px;text-decoration:none}.secondary-button{color:inherit;cursor:pointer;background:0 0;border:1px solid;margin-top:12px;padding:7px 12px;display:block}.back-link{color:#1d4ed8;margin-bottom:28px;font-weight:650;display:inline-block}.ticket-list,.work-note-list{margin:0;padding:0;list-style:none}.ticket-list{gap:16px;display:grid}.ticket-list-item,.ticket-details,.empty-state{background:#fff;border:1px solid #dbe2ea;border-radius:12px}.ticket-list-item,.ticket-details{padding:24px}.ticket-list-heading,.details-heading{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.ticket-list-heading h2,.details-heading h1{margin:4px 0 0}.ticket-list-heading h2{font-size:1.2rem}.ticket-list-heading a{color:#172033}.ticket-number,.note-meta{color:#667085;font-size:.84rem}.status-badge{color:#344054;background:#e8edf4;border-radius:999px;flex:none;padding:4px 10px;font-size:.8rem;font-weight:750;display:inline-flex}.status-in_progress{color:#7a4d00;background:#fff4d6}.status-resolved{color:#176b36;background:#def7e8}.ticket-summary,.details-grid{margin:22px 0 0;display:grid}.ticket-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.ticket-summary div,.details-grid div{min-width:0}dt{color:#667085;letter-spacing:.04em;text-transform:uppercase;font-size:.78rem;font-weight:700}dd{color:#172033;text-transform:capitalize;margin:3px 0 0}.empty-state{text-align:center;padding:32px}.empty-state h1{margin-bottom:10px}.empty-state a{color:#1d4ed8;margin-top:16px;font-weight:650;display:inline-block}.demo-access{text-align:left;border-top:1px solid #dbe2ea;margin-top:32px;padding-top:28px}.demo-access>h2,.demo-access>p{text-align:center}.demo-role-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin:24px 0;display:grid}.demo-role-grid>section{background:#f7f9fc;border:1px solid #dbe2ea;border-radius:10px;padding:20px}.demo-role-grid h3{color:#172033;margin:0 0 8px;font-size:1rem}.demo-credentials{gap:8px;margin:16px 0 0;display:grid}.demo-credentials code{overflow-wrap:anywhere;text-transform:none}.demo-credentials-unavailable{color:#586579;margin-top:16px;font-size:.88rem}.demo-safety-notice{color:#8a2c0d;margin-top:12px;font-weight:700}.ticket-details{gap:32px;display:grid}.details-heading h1{font-size:clamp(1.8rem,5vw,2.5rem)}.ticket-details section h2{margin-bottom:12px}.ticket-description{white-space:pre-wrap}.details-grid{border-block:1px solid #e5eaf0;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px 32px;padding-block:24px}.work-note-list{gap:12px;display:grid}.work-note-list li{background:#f7f9fc;border-left:3px solid #b9c7dd;padding:12px 16px}.note-meta{margin-top:8px}.ticket-actions{background:#fff;border:1px solid #dbe2ea;border-radius:12px;margin-top:24px;padding:24px}.ticket-actions h2{margin-bottom:20px}.work-note-form{gap:16px;display:grid}.resolve-action{border-top:1px solid #e5eaf0;margin-top:28px;padding-top:20px}.resolve-action .secondary-button{margin-top:0}.submit-button:hover:not(:disabled){background:#1e40af}.submit-button:focus-visible{outline-offset:2px;outline:3px solid #2563eb4d}.submit-button:disabled{cursor:wait;opacity:.65}.alert{border:1px solid;border-radius:8px;margin-bottom:20px;padding:14px 16px}.alert-error{color:#8a1c13;background:#fff1f0;border-color:#f2aaa4}.alert-success{color:#176b36;background:#edfcf2;border-color:#86d4a4}@media (width<=560px){.page-shell{padding:32px 0}.form-card{padding:22px}.form-row{grid-template-columns:1fr}.page-header-with-action,.ticket-list-heading,.details-heading{flex-direction:column;align-items:flex-start}.ticket-summary,.details-grid,.demo-role-grid{grid-template-columns:1fr}}